Recently, somebody challenged me to describe what it means to run IT like a business. This is what I came up with:
- Businesses have customers (not users).
- Businesses thrive by providing their customers with goods and services that their customers want at a cost those customers consider a value.
Sometimes we find ourselves providing services that our customers don’t want. That could mean we got ahead of ourselves and started providing a solution without first providing the consulting service that creates the desire to receive the service.