This bit of brilliance comes from Ministry’s Northwoods region (yes, we have a Northwoods region – how cool is that?). The supervisor of our desktop support team has three simple goals for every project his team works on:
- Happy Customers
- A bored Project Manager
- A tech released to work on IT Operations because no hardware is breaking and everything was executed to plan
I wish I would have come up with that. Simple, memorable, powerful.
Candid CIO 
Thanks for this. Simple and something to strive for. Now I just have to figure out how to get there.
I hope you are doing another beakout session at HIMSS. I will definitely check it out if so.
Thanks Chris. I will not be at HIMSS this year. Too much to do. Maybe we can connect next year.