Today we have unveiled a new IT self-service help site. This site is based on new generation artificial intelligence that reviews and categorizes our database of closed incidents. The result is a system that can anticipate the most likely resolution to a user’s problem, even before the system collects the details of the incident being reported.
While we have a huge investment in this proprietary technology, it is so revolutionary we are compelled to share it with the community. Your feedback is greatly desired: