I decided to count how many emails I received today: 165. My email volume has been increasing. I don’t know if that is related to my changing responsibilities or a continued cultural shift toward email as the communication vehicle of choice. Conversely, I get very few phone calls and voice mails. Of course, I am generally in meeting most of the day, so folks may realize that is a long shot.
I love email. But is often a bad way to communicate. If somebody has something to say that is referential (like instructions on how to do something) that is better done as a post to an Intranet page or similar knowledge sharing tool. The burden should not be placed on me (the recipient) to store, organize, retieve and purge such communications. This is inherently rude (asking me to do your job for you). What’s worse, it is wasteful. Don’t ask hundreds of people to handle these publishing tasks for you when you can do it once for everyone.
I would love to hear your email rants in comments.