I spend a lot of time analyzing how much time we spend moving forward strategic initiatives, versus support and minor enhancement work. As I have looked at our various operations over time I have found that number fluctuates between 15% and 25%. So, if you have 10 analysts in an IT department, your only getting 1.5 to 2.5 FTEs of project work. Hardly enough to accomplish a big project.
We spend a lot of time talking about how we can get that number higher. And like anything you want to improve we have to measure it. Our IT team track all of their hours so we can analyze the data.
This year we are estimating that we have the capacity to work on 100,000 hours of IT projects. But, the nature of that work is that there is a lot of inefficiencies. Folks are not on an assembly line waiting for the next part to arrive. There are a lot of stops and starts. It will be interesting to see how much project work we actually complete. I would not be surprised if it is less than 50,000 hours. I will let you know.