I have been averaging about 200 visitors a week to this blog over the last couple of months. It should be interesting to see if that spikes since a link to this blog was posted on HISTalk, a wildly popular blog healthcare IT blog.
That blogger referenced a comment I made about a patient safety incident where the hospital took responsibility, but seemed to focus their communications on the nurse mistake, not the processes and systems that enabled the mistake. I pointed out that this seems counter to a basic tenet of patient safety: eliminating the culture of blame. Of course those things are probably being evaluated, but the marketing folks handling the press may not understand that.
In classic Mr. HISTalk fashion, he took it a little further than that. It certainly makes for good reading. But, I do have to clarify that the comments in his June 15 post are his, not mine.