I am starting to study IT infrastructure frameworks such as ITIL. The idea is that you have a standard way of handling most aspects of IT service management such as change management, continuity, capacity management, incident management, etc.
In my research I found the IT Service Management Forum whose mission is to “enable member organizations to achieve measurable operational excellence by introducing, developing and promoting IT Service Management Best Practices. ” However, I wasn’t able to order any publications from them because their online ordering page is down. How ironic is that?
Still, the notion of IT frameworks is more appealing to me as Ministry Health Care begins to consolidate its IT services into a single service organization. Ideally, we will develop a framework that addresses these elements of infrastructure management from an enterpise perspective. Otherwise, they will only be as good as each person assigned to manage a specific technology. For example, we can set some standards for managing availability. Those standards will be a guide for the rollout of services at the enterprise level. When we consolidate email, the email guru will have some guidelines for addressing availability. S/he will be given direction on assessing availability requirements; develop an availability plan; monitor availability; etc.
I don’t think this apporach makes sense for most community hospitals. But for larger networks that have 10,000 plus employees there is value in this level of discipline. Especially as more mission critical applications are brought online.