Ministry’s approach to product updates has changed over the years. Previously, we endeavored to take all upgrades as they became available. Recently, we have taken a different approach. Our IT resources are scarce and demand is high. We have to have a compelling reason to commit resources to any effort. We now postpone upgrades unless there is a compelling reason such as a new feature with a significant ROI; remediation of a painful problem; or end of support for the current version.
The existing version of any application has hundreds of features that we are not leveraging. So, stating that newer is better is not sufficient rationale.
This philosophy applies to desktop software (Office, Windows) and enterprise applications (Meditech, GE Centricity, Picis).
What’s your approach?