Comments for Candid CIO http://candidcio.com This is the Blog of Will Weider, CIO of Ministry Health Care and Affinity Health System. This is the place where I share what I have learned through my mistakes and other crazy things in the life of a healthcare CIO. Fri, 03 Feb 2012 21:51:46 +0000 hourly 1 http://wordpress.com/ Comment on Building Team Skills to Win The EHR War by hospitalcio http://candidcio.com/2010/11/03/building-team-skills-to-win-the-ehr-war/#comment-11224 Fri, 03 Feb 2012 21:51:46 +0000 http://candidcio.com/?p=381#comment-11224 I will send you what I have. It is more of an outline, but it could be helpful.

]]> Comment on Building Team Skills to Win The EHR War by Kevin Rosenjack http://candidcio.com/2010/11/03/building-team-skills-to-win-the-ehr-war/#comment-11223 Fri, 03 Feb 2012 20:55:23 +0000 http://candidcio.com/?p=381#comment-11223 Curious where you got in regard to your curriculum for IT Analysts. We would like to build similar skills. If you did indeed develop anything we would be interested and could possibly contribute. Thanks.

]]> Comment on Telling People About The Fire Is As Important As Putting It Out by Anne Zieger http://candidcio.com/2012/01/30/telling-people-about-the-fire-is-as-important-as-putting-it-out/#comment-11221 Thu, 02 Feb 2012 17:03:24 +0000 http://candidcio.com/?p=532#comment-11221 Will, this article is extremely helpful. Over at my blog, HospitalEMRandEHR.com, I had just posted an article challenging hospitals to get their user support act together (http://bit.ly/w9e8hF) and this is remarkably on point. (My piece was focused more on broad issues in supporting customers, not just service interruptions, but this is still extremely useful!) May I please have a copy of your document as well? (anne at healthcarescene dot com)

]]> Comment on Telling People About The Fire Is As Important As Putting It Out by hospitalcio http://candidcio.com/2012/01/30/telling-people-about-the-fire-is-as-important-as-putting-it-out/#comment-11220 Thu, 02 Feb 2012 14:21:27 +0000 http://candidcio.com/?p=532#comment-11220 Thanks, I think I will write a short post about this.

]]> Comment on Telling People About The Fire Is As Important As Putting It Out by Kevin Rosenjack http://candidcio.com/2012/01/30/telling-people-about-the-fire-is-as-important-as-putting-it-out/#comment-11217 Thu, 02 Feb 2012 05:16:29 +0000 http://candidcio.com/?p=532#comment-11217 Slightly unrelated – you have mentioned Yammer in posts and in this document. It would be interesting to know how you are utilizing social media within IT or within your organization.

]]> Comment on Root Cause Analysis of IT Service Interruptions by Tom http://candidcio.com/2012/01/07/root-cause-analysis-of-it-service-interruptions/#comment-11216 Wed, 01 Feb 2012 20:31:14 +0000 http://candidcio.com/?p=525#comment-11216 Another thing to consider in Root Cause Analysis is ‘what data should I collect if this happens again – time permitting – that would help us develop designs and processes to avoid this happening again and detect this kind of outage quickly and with adequate diagnostic information.

The urge in systems with chronic problems is to do the equivalent a PC reboot. Although that may work, taking another five minutes to grab the right logs and dump files may help you and the vendors involved figure out what is really going on. A restart cures many ills, and that’s part of the problem with expendiency.

]]> Comment on Telling People About The Fire Is As Important As Putting It Out by Lisa Berry-Setliff http://candidcio.com/2012/01/30/telling-people-about-the-fire-is-as-important-as-putting-it-out/#comment-11213 Wed, 01 Feb 2012 04:08:18 +0000 http://candidcio.com/?p=532#comment-11213 Great article! I would appreciate a copy of your document. Thanks.

]]> Comment on Telling People About The Fire Is As Important As Putting It Out by nateosit http://candidcio.com/2012/01/30/telling-people-about-the-fire-is-as-important-as-putting-it-out/#comment-11209 Tue, 31 Jan 2012 13:24:06 +0000 http://candidcio.com/?p=532#comment-11209 I would love a copy as well! I definitely agree that communication is extremely important in IT.

]]> Comment on Telling People About The Fire Is As Important As Putting It Out by Matt http://candidcio.com/2012/01/30/telling-people-about-the-fire-is-as-important-as-putting-it-out/#comment-11208 Tue, 31 Jan 2012 11:56:12 +0000 http://candidcio.com/?p=532#comment-11208 I too would like a copy. We struggle with when to initiate the communication to the customer sometimes. Thank you!

]]> Comment on Telling People About The Fire Is As Important As Putting It Out by hospitalcio http://candidcio.com/2012/01/30/telling-people-about-the-fire-is-as-important-as-putting-it-out/#comment-11207 Tue, 31 Jan 2012 05:16:15 +0000 http://candidcio.com/?p=532#comment-11207 It is on the way. Tell me what you think of it.

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