PACS: workflow is the often missed key
When we selected our PACS system we over-emphasized our desire to archive images (“going filmless”). We failed to really understand the entire radiology workflow. The paper requisition is such a key today to drive workflow and document information needed by the reading radiologist. Consequently, films are available for reading, but still sit in the queue waiting for the paper requisition and the hand-written notes. Furthermore, the techs are still moving that piece of paper all around the department.
We had developed scenarios, but somehow we missed all of these key workflow steps in the process (ouch). Our PACS system is great at capturing, storing and moving around images. But we missed out on a host of workflow improvement opportunities. So, we are busy developing workarounds using other systems and scanning solutions.
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